Regulations

TERMS AND CONDITIONS OF PATRYCJA MARUT ONLINE STORE

1. general provisions

1.1 These Regulations (hereinafter: “Regulations”) set out the rules for the use of the Patrycja Marut online store operated by Patrycja Marut with its registered office at Aleje Racławickie 10/27 20-037 Lublin, Poland, NIP: 7123438559, REGON: 522616122 (hereinafter: “Seller”), regarding the sale of personal training services (stationary and online), development of individual training and diet plans and sale of digital content (e.g. training programs, diet plans). training programs, diet plans).
1.2 The online store is available at https://patrycjamarut.pl
1.3 Contact with the Seller is possible electronically through:
– Contact form available on the website,
– e-mail: info@patrycjamarut.pl,
– phone: +48 885 806 702.
1.4 In matters not covered by these Regulations, the provisions of Polish law shall apply, including but not limited to:

  • Law of May 30, 2014 on consumer rights,
  • Law of July 18, 2002 on the provision of electronic services,
  • Civil Code,
  • Law on extrajudicial resolution of consumer disputes.

2 Definitions

2.1 Customer – an individual, legal entity or organizational unit making purchases in the store.
2.2 Seller – Patrycja Marut running an online store.
2.3 Services – all services offered in the store, including:
– personal training carried out stationary in a club indicated by the Seller,
– personal training carried out online using platforms that allow video conferencing (e.g. FaceTime),
– development of individual training plans and diet plans on special request.
2.4 Digital Content – training programs, diet plans and other electronic materials made available to the Customer in the form of digital files.
2.5 Electronic services – additional services provided electronically, such as contact form, newsletter, user account and feedback system.

3. registration and use of the store

3.1 In order to use the full functionality of the store (including placing orders, downloading digital content, using the feedback system), the customer may be required to register an account.
3.2 Registration requires the provision of correct and current personal information. The customer undertakes to maintain the confidentiality of the login data and not to make them available to third parties.
3.3. The customer declares that all information provided during registration is true and up-to-date and undertakes to immediately update his data in case of any changes.

4. ordering and delivery of services

4.1 Orders in the store are placed through the website, by selecting the appropriate service or digital content and completing the order form.
4.2 After placing an order, the customer receives a confirmation of order acceptance by e-mail (to the indicated e-mail address).
4.3 Implementation of training services:

  • Stationary services: the date and place of training are determined individually, after confirmation of the order by the Seller.
  • Online services: the training date is set after consultation between the Client and the Seller. In the case of online services, access to the platform (e.g. FaceTime) will be provided to the Client on the agreed date.

4.4 The development of training and diet plans is based on the information provided by the Client. The Client is required to provide accurate and complete information regarding health status, training goals and possible food allergies. The Client has 30 days from the purchase of the service to complete the questionnaire and schedule a telephone consultation, after this time the opportunity to develop the Plan is lost.

4.5 Access to the purchased digital content takes place after confirmation of payment and completion of the order – the content is made available for download or sent to the indicated e-mail address.

4.6 The purchased training or training package must start within 30 days from the date of purchase. If the Client fails to schedule the service within this period, the fee for the purchased training (or training package) is non-refundable.

4.7 Rescheduling a personal training session:
The Client has the option to reschedule a scheduled personal training session (both in-person and online), provided that the notification of the change is made at least 24 hours before the scheduled training session. After the expiration of this period, the training is considered completed and no rescheduling is possible.

4.8 Training Packages:
If you purchase a training package, the following rules apply: – 3 workout package: all workouts within the package must be used within 2 months from the date of the first workout. – Package of 12 trainings: all trainings within the package must be used within 6 months from the date of the first training. The above provisions apply to both in-person and online trainings.

5. payments

5.1 The Customer shall pay for the ordered services and digital content in accordance with the applicable prices, expressed in PLN, including all applicable taxes.
5.2 The available forms of payment include:

  • Bank transfer,
  • Online payments, including but not limited to operators such as HotPay, Stripe, card payment and other electronic payment systems.

5.3 The execution of the service takes place after the payment is credited to the Seller’s account.
5.4 In case of problems with payment, the Customer should immediately contact the Seller to clarify the matter.

6. withdrawal from the contract and complaints

6.1 The Customer, who is a consumer, has the right to withdraw from the contract for personal training services within 14 days from the conclusion of the contract, in accordance with the provisions of the Law on Consumer Rights, provided that the service has not yet been fully performed.
6.2 In the case of digital content, the Customer loses the right to withdraw from the contract as soon as it is downloaded or made available, which will be confirmed by e-mail.
6.3 Complaints about services and digital content should be submitted to the e-mail address: info@patrycjamarut.pl. The complaint should include:

  • Order number,
  • Detailed description of the problem or irregularity,
  • Customer contact information.

6.4 The Seller undertakes to consider the complaint within 14 days from the date of receipt and inform the Customer of the result of the complaint. 6.5 In the case of the development of a customized training or diet plan, the Customer does not have the opportunity to withdraw from the contract after the delivery of the product. The customer agrees to make a personalized product that is tailored to his individual requirements and is not subject to return or withdrawal after delivery.

7 Customer representations and limitation of liability

7.1 The Client declares that he has no health contraindications to participate in personal training, both stationary and online.
7.2 The Client agrees to follow all recommendations and instructions given by trainers. Any damage caused as a result of erroneous execution of instructions or exercises not in accordance with the recommendations shall be borne solely by the Client.
7.3. The Seller is not responsible for any mismatch between the ready-made diet and the Client’s individual food allergies. In the case of the presence of food allergies and intolerances, I recommend the purchase of an Individually Prepared Diet.
7.4. The Vendor shall not be liable for damages resulting from improper use of the services or failure to follow the recommendations presented in the implementation of the service.

8. user account, newsletter and feedback system

8.1 Registering an account allows the customer to use additional features of the store, such as access to order history, downloaded digital content and use of the feedback system.
8.2 The customer, by giving consent during registration, can subscribe to a newsletter, through which he will receive information about news, promotions and updates to the offer. The customer has the right to withdraw this consent at any time.
8.3. The feedback system allows customers to share their experiences related to the use of services. Opinions are published after verification by the Seller, who reserves the right to remove content that is illegal, offensive or violates good morals.

9. data protection

9.1 The administrator of the personal data is Patrycja Marut, based in Lublin at Aleje Racławickie 10/27, 20-037 Lublin.
9.2 Personal data are processed in accordance with the provisions of RODO and the Personal Data Protection Act.
9.3 The customer has the right to access their data, correct them, and in certain cases – to request their deletion.
9.4 Detailed information on the processing of personal data can be found in the Privacy Policy available on the store’s website.

10. final provisions

10.1 These Terms and Conditions are effective upon publication on the store’s website.
10.2 The Seller reserves the right to make changes to the Terms and Conditions. These changes do not affect orders placed before their introduction.
10.3. Any disputes arising from the use of the store will be resolved in accordance with applicable provisions of Polish law. In case of disputes, the competent court will be a common court of law having jurisdiction over the Seller’s registered office.
10.4. In matters not covered by these Terms and Conditions, the provisions of, among others:

  • Law of May 30, 2014 on consumer rights,
  • Law of July 18, 2002 on the provision of electronic services,
  • Civil Code,
  • Law on extrajudicial resolution of consumer disputes.

11. out-of-court settlement of consumer disputes

11.1 In accordance with the Law on out-of-court resolution of consumer disputes, the Customer has the opportunity to use alternative methods of resolving consumer disputes.
11.2 Please be advised that the Customer may submit a dispute to the system of out-of-court resolution of consumer disputes, including through the ODR Platform available at: https://ec.europa.eu/consumers/odr.
11.3. Participation in the procedure of out-of-court dispute resolution is voluntary and does not exclude the possibility of pursuing claims through the courts, provided that the conditions for withdrawal from the contract or complaint have been met.
11.4. The use of the system of out-of-court resolution of consumer disputes is carried out under the rules set out by the relevant legislation and regulations of the ODR platform.

Attachments

A. Model withdrawal form

(If the Customer has the right to withdraw from the contract – except as specified in the Terms and Conditions – please fill out the form below and send it to the e-mail address: info@patrycjamarut.pl or by regular mail to the Seller’s address).

WITHDRAWAL TEMPLATE

[Twoje imię i nazwisko / nazwa konsumenta]
[Twój adres]
[Twój numer telefonu / adres e-mail]

Declaration of withdrawal

I, the undersigned, hereby declare that I rescind the remote sales contract for [określ rodzaj usługi/produktu], concluded on:
Date of contract: ____________________

Order number: ____________________

The effect of my withdrawal from the contract is to demand a refund of all payments made by me.

If necessary, please confirm receipt of this statement by e-mail to: [Twój adres e-mail].

Date: ____________________
Signature: ____________________

B. Privacy Policy

Publication date: 12.02.2025r.

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